1 reviews | Active since Jun 2016
Never ever go this bank for a mortgage
<p>Banked with Standard Bank for over 30 years and am now seriously considering moving somewhere else because of the inept bureaucracy of their Home Loans division. They not only lost my title deed but also the original mortgage loan documents. Long story short - the loss of my title deed caused substantial delay in transferring the sale of some property, resulting in me incurring tens of thousands of Rand in additional costs (beyond what the ombudsman will deal with). Having promised to resolve the issue, it has now been seven months since the issue was raised - still no resolution. Home Loans had the audacity to say that I had to make a claim against their own lawyers! My Private Banker even has to use the Home Loans call centre and is as frustrated as I am with her own organisation! Don't get me started on their Building Loan process. Never, ever go to Standard Bank for a mortgage.</p>
Ok, in my fury (!) was a bit hasty, never, ever go TO this bank for a mortgage
Ok, in my fury (!) was a bit hasty, never, ever go TO this bank for a mortgage
Good day Duncan Sloan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Duncan Sloan
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Duncan Sloan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Duncan Sloan
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Mr Sloan
A full review of this account has been undertaken.
I apologise that you feel the Bank has neglected to give you feedback in this matter. A full response will be mailed to you within the next few days. Thereafter we can discuss best way forward.
Kind regards
Penny Rabe
Good day Mr Sloan
A full review of this account has been undertaken.
I apologise that you feel the Bank has neglected to give you feedback in this matter. A full response will be mailed to you within the next few days. Thereafter we can discuss best way forward.
Kind regards
Penny Rabe
Good day Mr Sloan
A full review of this account has been undertaken.
I apologise that you feel the Bank has neglected to give you feedback in this matter. A full response will be mailed to you within the next few days. Thereafter we can discuss best way forward.
Kind regards
Penny Rabe
Good day Mr Sloan
A full review of this account has been undertaken.
I apologise that you feel the Bank has neglected to give you feedback in this matter. A full response will be mailed to you within the next few days. Thereafter we can discuss best way forward.
Kind regards
Penny Rabe