Never ever draft a Will with Standard Bank

I have concluded that Standard Bank has this ugly Culture of delays, NO Care and has NO Accountability. I curse the day that my mother drafted a Will with Standard Bank and would like to warn people about having a Will at Standard Bank, your families will go through the worse times(Financially) after your passing. The Financial Advice is all about Standard Bank benefiting from Executor's fees and your family will get Nothing But will have to pay a ridiculous Shortfall. It will be business as usual at Standard Bank while your family is suffering financially because of the Shortfall caused by them. My mother had No Debt( besides a claim on the Estate by Standard Bank Credit Card for R40000). However, more than R200000 has been paid into the Estate, including proceeds from Sale of Property but still there's a Shortfall. I still don't know the purpose of having a Financial Advisor and a Will at Standard Bank, when they can't do a financial needs analysis and see that there's going to be a Shortfall. Again, this proves that it all about Standard Bank and not looking after my mother's finances. ********* business conduct, poor service and lack of care.

My family has received the worse service at Standard Bank, I have written tons of messages to the bank and there's no Accountability in that institution. It has been more that a month now, pleading with Standard Bank to address my issues but there's no response. It has been 13 months my mother passed on but every day we have to talk about her because of Standard Bank delaying everything. My mother had a Will with Standard Bank, surely she thought that everything will go smoothly and there won't be any confusion or delays. Instead, there has been family feuds, more questions than answers and financial difficulties.

Standard Bank can just leave Financial Planning and Wills, to other financial institutions that are serious about giving their customers a peace of mind. Standard Bank has failed dismally , in dealing with an Estate of a 76 year old woman, a normal citizen, No claims against the Estate and No disputes. Instead , Standard Bank has caused family feuds and financial losses because the Executor is Standard Bank and now the family is unable to take responsibility of certain things related to the deceased But the Executor(Standard Bank) continues to delay this matter. Shame on you Standard Bank, can you take accountability and resolve this matter. Please show some respect and acknowledge in writing(by email). On this platform you respond as if everything is being address but days and weeks have passed without any response from your Consultant. Standard Bank your service and communication has been very pathetic.