NM
Nontobeko M
1 reviews | Active since Nov 2021
11 Feb 2024, 14:07
Never ending ***** investigation
I was ******** out of R3000 and notified standard bank as soon as I had checked my account and noticed this unknown transaction. According to Standard bank, their turn around time is 10 business days. I had initially emailed them on the 10th of February where I received an automated response requesting my details. I emailed them back and have heard ABSOLUTELY NOTHING from them. Radio silence! Not even an acknowledgement email back or confirmation of the investigation being underway! For a bank that double charged me for years and refused to bring back my money, I'm not really sure why I returned to standard bank but the regret right now is very strong! Tomorrow morning I'm going straight to the branch to close my accounts and I'm moving my money elsewhere, obviously Standard bank doesn't appreciate the business🤷
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
11 Feb 2024, 14:42Good day Nontobeko
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Feb 2024, 14:42
Official
Good day Nontobeko
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Feb 2024, 09:39Good day Nontobeko
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply13 Feb 2024, 09:39
Official
Good day Nontobeko
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
NM
Nontobeko M's updateReviewer Update
13 Feb 2024, 09:48Excuse me?! I gave you guys the time to call me, you chose to ignore that and call at times that are convenient for you and now you are closing the matter as resolved when absolutely NOTHING is resolved! I emailed your ***** line as well as Gordon with the appropriate time frame and that was apparently not good enough! I feel you guys call outside my availability for a reason and that's to close the case as resolved when you have done nothing to help. Thanks Standard bank, I will be closing all accounts and moving my business elsewhere. Really appreciate all your help!
NM
Nontobeko M's update13 Feb 2024, 09:48
Reviewer Update
Excuse me?! I gave you guys the time to call me, you chose to ignore that and call at times that are convenient for you and now you are closing the matter as resolved when absolutely NOTHING is resolved! I emailed your ***** line as well as Gordon with the appropriate time frame and that was apparently not good enough! I feel you guys call outside my availability for a reason and that's to close the case as resolved when you have done nothing to help. Thanks Standard bank, I will be closing all accounts and moving my business elsewhere. Really appreciate all your help!
Standard Bank's replyOfficial
13 Feb 2024, 09:52Dear Nontobeko
Thank you for flagging this matter with us.
Please be advised that we have escalated this matter to our team for a review.
Kindly be on the look out for further communication.
Thank you for flagging this matter with us.
Please be advised that we have escalated this matter to our team for a review.
Kindly be on the look out for further communication.
Kindest regards
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 09:52
Official
Dear Nontobeko
Thank you for flagging this matter with us.
Please be advised that we have escalated this matter to our team for a review.
Kindly be on the look out for further communication.
Thank you for flagging this matter with us.
Please be advised that we have escalated this matter to our team for a review.
Kindly be on the look out for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
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