SM
Sandy M

1 reviews | Active since Feb 2019

13 Jul 2022, 12:04

NEVER ELECT STD BANK TO ADMINISTER YOUR ESTATE

Standard Bank does not answer emails. I lodged the documents on the 09/06/2022.

I have been referred to just about every person or department – in total of 17 email addresses.

16 people have not been bothered to reply to my application. A minimum of 17 people including managers have chosen to ignore my plea for assistance. A minimum of 5 departments 9 direct contacts have all ignored my emails. Why am I begging for a reply – IT IS YOUR JOB TO REPLY AND SERVICE YOUR CLIENTS!! Below is the list of people and departments who are not prepared to do their work. *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** The only efficient department, is the one the freezes the money

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Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2022, 13:35
Official
Good Day Sandy

This is not the level of service we strive for. 

We understand your frustration and would like to help.

We can assure you that your matter is now in the right hands.

We have responded to you via email, please review and respond accordingly.

We would like to get you sorted as soon as possible.

Kind regards 

Standard Bank Help Centre
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