LH
Lauren H
1 reviews | Active since Jul 2018
11 Jan 2024, 06:59
Never assisting
I've logged a Hello Peter on 13th December and I m still waiting to be assisted. I've sent emails back in November and I have still not received any response.
When I call, it takes forever to answer and the Chat service says that I need to call or email.
I need to go to these lengths all the time just to get a simple response from Standard Bank - South Africa
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Jan 2024, 07:25Hi Lauren
We are sorry to hear that you have had this experience. We promise to respond to your inquiry as soon as possible because we take these things very seriously.
We'll be looking into it more thoroughly and getting back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
We are sorry to hear that you have had this experience. We promise to respond to your inquiry as soon as possible because we take these things very seriously.
We'll be looking into it more thoroughly and getting back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply11 Jan 2024, 07:25
Official
Hi Lauren
We are sorry to hear that you have had this experience. We promise to respond to your inquiry as soon as possible because we take these things very seriously.
We'll be looking into it more thoroughly and getting back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
We are sorry to hear that you have had this experience. We promise to respond to your inquiry as soon as possible because we take these things very seriously.
We'll be looking into it more thoroughly and getting back to you soon.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
LH
Lauren H's updateReviewer Update
16 Jan 2024, 08:38You responded on the 11th saying that these things are taken seriously yet I was not contacted.
LH
Lauren H's update16 Jan 2024, 08:38
Reviewer Update
You responded on the 11th saying that these things are taken seriously yet I was not contacted.
Standard Bank's replyOfficial
16 Jan 2024, 10:50Hi Lauren
We apologies for the inconvenience caused.
We will follow up on the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We apologies for the inconvenience caused.
We will follow up on the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply16 Jan 2024, 10:50
Official
Hi Lauren
We apologies for the inconvenience caused.
We will follow up on the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We apologies for the inconvenience caused.
We will follow up on the matter.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,