1 reviews | Active since Mar 2019
Never appoint Standard Trust as executors
Never appoint Standard Bank as executors of your estate. The staff at Standard Trust, who are housed in offices in Hyde Park, which is a new building obviously built by them, with furnishing and decor that is better than a five star hotel, are not trained properly. My Father who passed away on the 14th August 2020 who a bank employee for 60 years and then a pensioner for 24 years of Standard Bank.
Firstly, when i informed Standard trust of my fathers passing, documents were requested which we immediately submitted. I was contacted by Zola Mbatha who who had never to tell me that there are fees to pay, i politely informed her these fees are not applicable due to the fact that my Dad was a bank pensioner. She very rudely told me im lying and asked for proof ie: payslip and pension letter, i then sent her the letter of employment, proof of medical aid proof of pension letter his pension card as well. Secondly : i informed her that at my fathers will reading special care muat be taken as family member cant be put together in a room. The called the will reading and made sure to have us in the same room with security guard, as she started the will tempers raised i got up and attempted to leave, to my surprise Zola had locked the boardroom door when i asked to leave the shouted at me to sit down and the security guard grabbed my arm i demanded to leave. ZOLA wanted to close the file say there are no funds. After my daughter informe to do her job correctly she will see there are enough funds. Since we have had no communication from standard trust Zola only speak to one beneficiary we are exclude.
My father was a loyal employee and pensioner untill his passing.
Standard Bank is only out to make money and treat their clients who make them rich and enable them to employ ***** possible.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
