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sinethemba N

1 reviews | Active since Mar 2015

18 Mar 2015, 12:18

Network problem at standard bank ATM

on friday 14 March 2015 I tries to withdraw an amount of R1000 spar instantMoney from standard bank ATM and the machined went offline on the middle of the process.when I went to Spar I was told the money was withdrawn.I then went inside Standard bank and they told me they sent an email to InstantMoney informing them about the problem and that I wil get another voucher that day but till this day I havnt.I need my money Please help.

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Replies (1)
Standard Bank
Standard Bank's reply01 Apr 2015, 07:52
Official
Hello sneshD,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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