SR
Steven R

1 reviews | Active since Jun 2012

27 Jul 2017, 11:17

Netstar Reward Points not being granted

<p>I have been in comunication with Standard Banks Ucount enquires for more than 3 months trying to get the advertised Ucount points processed but thus far been unable to.</p> <p> </p> <p>I contacted them in April a month after the unit was installed and was told to wait until the end of the month. No points were granted and i then contacted them again and was told that the debit order came off on the 1st of the month and that i needed to wait another month.</p> <p> </p> <p>No points were granted and I contacted them and have still not been able to resolve the issue, they called me on the 7th July saying that the issue had been escalted but i have not had a response as yet.</p> <p> </p> <p>The unit was fitted in March and it appears that between Netstar and Standard Bank they are unable or unwilling to grant the points as advertised.</p> <p> </p> <p>Feedback on the issue is poor from Standard Bank and i still do know if and when this issue will be resolved.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply28 Jul 2017, 11:42
Official

Dear Steven

Thank for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Thanks,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Jul 2017, 12:05
Official

Dear Steven

I refer to our telephonic conversation and confirm that the matter has been resolved.

Thanks,

Complaint Resolution Centre

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