Negligence of staff costed me money

I have a credit card with standard bank for a while now, months ago I opened a savings account and was told by the consultant I do not need another card as this will just cost me another R150. She told me I can use the credit card to swipe but accessing my savings account in the store, However since then this has not been the case. I have recently noticed it is being taken off my credit card and now putting my credit card over limit. I am in arrears now due to this negligence of your staff member. I am also being charged interest on funds I did not want to use from my credit card but savings account. Even paying the funds into the credit card with interest and fees this will still not be the solution, because the credit card has a high limit and balance so the interest will just take off the funds,

I have been to the branch and been told by the people sit by the door that when i swipe I must tell the cashier savings, numerous times I have been trying to explain to them that this option is not available as if the card isn't linked. I recently had an op done and cannot walk or stand or sit for long periods of time. The only branch I visit is the Chatsworth branch, if its load shedding once the power is back the branch is offline. Then i cannot sit for hours waiting for assistance because I am unwell, and if I am not in a wheelchair or crutches I cannot be assisted quicker.

This is really poor service from you guys and need this issue to be sorted asap.

Contact details Racheal Naidoo ***