negligence from the consultant and poor service from ***** department

I am extremely disappointed with the terrible treatment I received from Standard Bank after reporting a ***** case on 20 February 2025. When I initially contacted the bank to report suspicious activity, the consultant took an unreasonably long time to verify my identity. During this delay, R5000 was deducted from my account. I immediately reported the incident and opened a ***** case, yet to this day, the matter remains unresolved. Despite my numerous follow-up calls, I was repeatedly transferred from one investigator to another, with no clear updates or accountability. It is deeply frustrating and unacceptable that a matter this serious is being handled with such negligence and disregard for customer protection.