Negligence by Standard Bank ***** department

I demand that my account be fully accessible within 48 hours. Standard bank and its staff have acted negligently and have displayed a high level of incompetence. They they a dont care attitude.

I am unable to access my funds. I need to pay suppliers, salaries and SARS. Standard bank have indicated that there is a case of ***** related to our account. Note:

1. Standard bank does not have the right to halt my business account without a valid reason 2. There was no prior notice given to me. Absolutely no communication 3. I spent over an hour on the phone yesterday with your ***** department. Still no resolution. 4. I was informed by Kgomotso Mangel Personal and Business Banking ***** Risk Management ***** Officer that one of our customers accounts has been linked to a ***** matter. This customer who has us saved as a beneficiary has been dealing with us for 2 years. The payment was made by a regularcustomer for order 3038. This customers standard bank account is unaffected and is fully active. He has also confirmed that he has not reported any case of ***** to his bank. His bank is also Standard Bank. So why is it that we are being penalised?

We have urgent payments to make. If the amount in question is R93,684 then lock that amount until this is resolved. Its highly negligent for a major bank to operate in this matter. The person handling this case has left us in a seriously bad financial position and doesn’t care about customer service. I am you customer. Open my account within 2 hours otherwise all SARS penalties, losses and inconvenience will be billed to Standard Bank and its ***** investigator in his/her personal capacity for negligence.

Thank you