OS
Olivia S
1 reviews | Active since Sept 2022
20 Sept 2022, 12:24
NEGILIGANCE ON SIM
Since the port to my business number with the special offer to use standard bank mobile i have had numerous issues and my phone number does not work, only allows me to do emergency calls and this has affected my business and my monies as my clients cannot be reached or reach me even via sms. Standard Bank give me this story that my number was deactivated since its not in use for 3 months but they see on my number that its been working all the time as this is my work number. Now they say I must wait 48hrs to get it sorted and in this time I am suffering losses....who is able to compensate me in the time - VERY ANGRY CLIENT....BAD SERVICE
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Replies (3)
Standard Bank's replyOfficial
20 Sept 2022, 12:43Good day Olivia Sanderson
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply20 Sept 2022, 12:43
Official
Good day Olivia Sanderson
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
OS
Olivia S's updateReviewer Update
22 Sept 2022, 11:20To date my issue has not been resolved and now my costs are accumulating and Ive lost money because I cannot use my phone. I am now at a point where I AM NOW taking action against you for all my losses and inconvenience caused . NO COMMUNICATION IS MADE TO BE AND I AM THE ONE PHONING TO SORT THIS ISSUE OUT AND YOUR STAFF ARE NOT DOING THEIR JOB TO GET THIS RESOLVED AS THEY DONT SEE THE SERIOUSNESS OF THIS COMPLAINT...
OS
Olivia S's update22 Sept 2022, 11:20
Reviewer Update
To date my issue has not been resolved and now my costs are accumulating and Ive lost money because I cannot use my phone. I am now at a point where I AM NOW taking action against you for all my losses and inconvenience caused . NO COMMUNICATION IS MADE TO BE AND I AM THE ONE PHONING TO SORT THIS ISSUE OUT AND YOUR STAFF ARE NOT DOING THEIR JOB TO GET THIS RESOLVED AS THEY DONT SEE THE SERIOUSNESS OF THIS COMPLAINT...
Standard Bank's replyOfficial
22 Sept 2022, 12:00Hello Olivia
Thank you for taking our call. We will be providing feedback shortly.
Regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We will be providing feedback shortly.
Regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply22 Sept 2022, 12:00
Official
Hello Olivia
Thank you for taking our call. We will be providing feedback shortly.
Regards, Standard Bank Hello Peter Team***
Thank you for taking our call. We will be providing feedback shortly.
Regards, Standard Bank Hello Peter Team***
Best regards,