PF
Pierre F
1 reviews | Active since Mar 2011
12 Nov 2019, 15:18
negative option marketing
I received an sms from standard bank that stated they will move my December debit order date to the 20th from the 25th. If I don't reply they (Standard Bank) will assume its a yes.
As far as I understand this is ******* in south Africa as per the consumer act. Now I must waste my money to reply to a change that I did not ask for the first place !
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Standard Bank's replyOfficial
13 Nov 2019, 04:16Hello Pierre
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply13 Nov 2019, 04:16
Official
Hello Pierre
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***