AN
Amanda N
1 reviews | Active since Sept 2018
08 Apr 2021, 09:24
Negative Balance Part 2!!!
Hi I would like to find out why my balance is on -R1000 after withdrawing R1000 from my account. Is this another mistake on your part? Please explain
I just spoke to two of your consultants who can not explain this to me. And then they proceeded to transfer me from pillar to post with no explanation. I'm pretty sure if I went to the branch like the last guy suggested they will also not be able to explain.
I do not have overdraft but why is my balance overdrawn.
I'm receiving my salary today and it will be upsetting to lose a R1000 to you people with no clear explanation.
I've had nobody from your team email me or even respond on this platform.
My account with you is linked to my ID number which is listed below and my cellphone number is also listed and nobody has given me a call.
You can't do this to people with no explanation, I want my money back!
This is the second time I'm enquiring about the same thing.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Apr 2021, 17:05Hello Ms Ndlovu
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Standard Bank's reply08 Apr 2021, 17:05
Official
Hello Ms Ndlovu
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
********** ********** (fax)***********
AN
Amanda N's updateReviewer Update
09 Apr 2021, 10:28This is the second post on the same matter and I get the same response from you guys.
I've been with you from the time I was a student, since 2012 but at this point there have been SO MANY issues with your bank. From my account being frozen with no explanation from your call center agents and from inside the branch. Not being able to withdraw; not being able to eft and not being ale to swipe. Then after that it's you guys double debiting and charging honoring fees.
I'm in talks with Nedbank to move to them even though they are more expensive based on the fact that I have not heard anyone complain about them.
I just want my money back. That's all. How can it be that I had R1000 left in my account and I withdrew that money then you guys put me on -R1000. Then my salary comes in and it's R1000 short. Mind you I don't have an overdraft at all with you guys.
I really need my money back.
I've been with you from the time I was a student, since 2012 but at this point there have been SO MANY issues with your bank. From my account being frozen with no explanation from your call center agents and from inside the branch. Not being able to withdraw; not being able to eft and not being ale to swipe. Then after that it's you guys double debiting and charging honoring fees.
I'm in talks with Nedbank to move to them even though they are more expensive based on the fact that I have not heard anyone complain about them.
I just want my money back. That's all. How can it be that I had R1000 left in my account and I withdrew that money then you guys put me on -R1000. Then my salary comes in and it's R1000 short. Mind you I don't have an overdraft at all with you guys.
I really need my money back.
AN
Amanda N's update09 Apr 2021, 10:28
Reviewer Update
This is the second post on the same matter and I get the same response from you guys.
I've been with you from the time I was a student, since 2012 but at this point there have been SO MANY issues with your bank. From my account being frozen with no explanation from your call center agents and from inside the branch. Not being able to withdraw; not being able to eft and not being ale to swipe. Then after that it's you guys double debiting and charging honoring fees.
I'm in talks with Nedbank to move to them even though they are more expensive based on the fact that I have not heard anyone complain about them.
I just want my money back. That's all. How can it be that I had R1000 left in my account and I withdrew that money then you guys put me on -R1000. Then my salary comes in and it's R1000 short. Mind you I don't have an overdraft at all with you guys.
I really need my money back.
I've been with you from the time I was a student, since 2012 but at this point there have been SO MANY issues with your bank. From my account being frozen with no explanation from your call center agents and from inside the branch. Not being able to withdraw; not being able to eft and not being ale to swipe. Then after that it's you guys double debiting and charging honoring fees.
I'm in talks with Nedbank to move to them even though they are more expensive based on the fact that I have not heard anyone complain about them.
I just want my money back. That's all. How can it be that I had R1000 left in my account and I withdrew that money then you guys put me on -R1000. Then my salary comes in and it's R1000 short. Mind you I don't have an overdraft at all with you guys.
I really need my money back.
AN
Amanda N's updateReviewer Update
15 Apr 2021, 15:24UPDATE:
A CONSULTANT FROM THE COMPLAINT RESOLUTION DEPARTMENT CONTACTED ME AND TRIED TO CHALK UP MY R1000 THAT IS MISSING TO THE DOUBLE DEBIT/HONORING FEE FIASCO THAT OCCURED AT THE BEGINNING OF MARCH.
THE R1000 THAT I HAD WITHDRAWN WHICH LEFT ME ON -R1000 BALANCE WAS AT THE END OF MARCH AND THEREFORE UNRELATED TO THAT SITUATION OF DOUBLE DEBITS.
STANDARD BANK HAS NOT RESOLVED THIS ISSUE NOR HAVE THEY REFUNDED MY MONEY.
WITH THAT BEING SAID, I AM WAITING FOR MY CHEQUE CARD FROM NEDBANK TO BE DELIVERED IN THE NEXT FEW DAYS SO I CAN CLOSE ALL MY STANDARD BANK CARDS THAT I HAVE WITH THEM.
I HAVE BEEN WITH STANDARD BANK SINCE 2011 BUT NOW IT HAS COME TO END.
TOO MANY PROBLEMS AND TOO MUCH MONEY LOST FOR MY LIKING I WOULD NOT RECOMMEND THIS BANK TO ANYONE.
A CONSULTANT FROM THE COMPLAINT RESOLUTION DEPARTMENT CONTACTED ME AND TRIED TO CHALK UP MY R1000 THAT IS MISSING TO THE DOUBLE DEBIT/HONORING FEE FIASCO THAT OCCURED AT THE BEGINNING OF MARCH.
THE R1000 THAT I HAD WITHDRAWN WHICH LEFT ME ON -R1000 BALANCE WAS AT THE END OF MARCH AND THEREFORE UNRELATED TO THAT SITUATION OF DOUBLE DEBITS.
STANDARD BANK HAS NOT RESOLVED THIS ISSUE NOR HAVE THEY REFUNDED MY MONEY.
WITH THAT BEING SAID, I AM WAITING FOR MY CHEQUE CARD FROM NEDBANK TO BE DELIVERED IN THE NEXT FEW DAYS SO I CAN CLOSE ALL MY STANDARD BANK CARDS THAT I HAVE WITH THEM.
I HAVE BEEN WITH STANDARD BANK SINCE 2011 BUT NOW IT HAS COME TO END.
TOO MANY PROBLEMS AND TOO MUCH MONEY LOST FOR MY LIKING I WOULD NOT RECOMMEND THIS BANK TO ANYONE.
AN
Amanda N's update15 Apr 2021, 15:24
Reviewer Update
UPDATE:
A CONSULTANT FROM THE COMPLAINT RESOLUTION DEPARTMENT CONTACTED ME AND TRIED TO CHALK UP MY R1000 THAT IS MISSING TO THE DOUBLE DEBIT/HONORING FEE FIASCO THAT OCCURED AT THE BEGINNING OF MARCH.
THE R1000 THAT I HAD WITHDRAWN WHICH LEFT ME ON -R1000 BALANCE WAS AT THE END OF MARCH AND THEREFORE UNRELATED TO THAT SITUATION OF DOUBLE DEBITS.
STANDARD BANK HAS NOT RESOLVED THIS ISSUE NOR HAVE THEY REFUNDED MY MONEY.
WITH THAT BEING SAID, I AM WAITING FOR MY CHEQUE CARD FROM NEDBANK TO BE DELIVERED IN THE NEXT FEW DAYS SO I CAN CLOSE ALL MY STANDARD BANK CARDS THAT I HAVE WITH THEM.
I HAVE BEEN WITH STANDARD BANK SINCE 2011 BUT NOW IT HAS COME TO END.
TOO MANY PROBLEMS AND TOO MUCH MONEY LOST FOR MY LIKING I WOULD NOT RECOMMEND THIS BANK TO ANYONE.
A CONSULTANT FROM THE COMPLAINT RESOLUTION DEPARTMENT CONTACTED ME AND TRIED TO CHALK UP MY R1000 THAT IS MISSING TO THE DOUBLE DEBIT/HONORING FEE FIASCO THAT OCCURED AT THE BEGINNING OF MARCH.
THE R1000 THAT I HAD WITHDRAWN WHICH LEFT ME ON -R1000 BALANCE WAS AT THE END OF MARCH AND THEREFORE UNRELATED TO THAT SITUATION OF DOUBLE DEBITS.
STANDARD BANK HAS NOT RESOLVED THIS ISSUE NOR HAVE THEY REFUNDED MY MONEY.
WITH THAT BEING SAID, I AM WAITING FOR MY CHEQUE CARD FROM NEDBANK TO BE DELIVERED IN THE NEXT FEW DAYS SO I CAN CLOSE ALL MY STANDARD BANK CARDS THAT I HAVE WITH THEM.
I HAVE BEEN WITH STANDARD BANK SINCE 2011 BUT NOW IT HAS COME TO END.
TOO MANY PROBLEMS AND TOO MUCH MONEY LOST FOR MY LIKING I WOULD NOT RECOMMEND THIS BANK TO ANYONE.