AN
Amanda N
1 reviews | Active since Sept 2018
30 Mar 2021, 10:38
Negative Balance
Hi I would like to find out why my balance is on -R1000 after withdrawing R1000 from my account. Is this another mistake on your part? Please explain
Helpful (0)
Replies (4)0
Replies (4)AN
Amanda N's updateReviewer Update
30 Mar 2021, 14:16I just spoke to two of your consultants who can not explain this to me.
And then they proceeded to transfer me from pillar to post with no explanation.
I'm pretty sure if I went to the branch like the last guy suggested they will also not be able to explain.
I do not have overdraft but why is my balance overdrawn.
I'm receiving my salary today and it will be upsetting to lose a R1000 to you people with no clear explanation.
And then they proceeded to transfer me from pillar to post with no explanation.
I'm pretty sure if I went to the branch like the last guy suggested they will also not be able to explain.
I do not have overdraft but why is my balance overdrawn.
I'm receiving my salary today and it will be upsetting to lose a R1000 to you people with no clear explanation.
AN
Amanda N's update30 Mar 2021, 14:16
Reviewer Update
I just spoke to two of your consultants who can not explain this to me.
And then they proceeded to transfer me from pillar to post with no explanation.
I'm pretty sure if I went to the branch like the last guy suggested they will also not be able to explain.
I do not have overdraft but why is my balance overdrawn.
I'm receiving my salary today and it will be upsetting to lose a R1000 to you people with no clear explanation.
And then they proceeded to transfer me from pillar to post with no explanation.
I'm pretty sure if I went to the branch like the last guy suggested they will also not be able to explain.
I do not have overdraft but why is my balance overdrawn.
I'm receiving my salary today and it will be upsetting to lose a R1000 to you people with no clear explanation.
Standard Bank's replyOfficial
31 Mar 2021, 01:15 Hello Amanda
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply31 Mar 2021, 01:15
Official
Hello Amanda
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
AN
Amanda N's updateReviewer Update
31 Mar 2021, 13:50Good day,
I look forward to getting an explanation and resolve to this matter.
I look forward to getting an explanation and resolve to this matter.
AN
Amanda N's update31 Mar 2021, 13:50
Reviewer Update
Good day,
I look forward to getting an explanation and resolve to this matter.
I look forward to getting an explanation and resolve to this matter.
AN
Amanda N's updateReviewer Update
05 Apr 2021, 12:49Please Standard Bank, I need my money back. I can't withdraw 1000 and then be left with -R1000 as a balance. I dont have overdraft. That was money in my account and then you guys just took it
AN
Amanda N's update05 Apr 2021, 12:49
Reviewer Update
Please Standard Bank, I need my money back. I can't withdraw 1000 and then be left with -R1000 as a balance. I dont have overdraft. That was money in my account and then you guys just took it