AC
Angelo C

1 reviews | Active since Jun 2018

02 Oct 2018, 17:58

Negative account thanks to you

You always deduct your monthly fee promptly 1st thing on the 1st early in the morning hours, now for some reason this month you decided its best to do it totally off schedule, which caused me to think that as usual you did deduct your money, only to find you didn't and pulled my account into the negative, honestly if your systems are slow, which they are cause your sms service only works when it wants to, please let your customers know that you didn't take your money yet thus avoiding confusing cause now my account is f**ked up thanks to your p*ss poor service and some of my things didn't go off

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2018, 08:40
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Oct 2018, 14:51
Official

Dear Angelo Correia

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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