1 reviews | Active since Sept 2016
Need urgent help with UCOUNT before points expire
My Ucount card expired years ago. I am currently in Thailand for some months and I see that some of my Ucount points are about to expire at end of June. I want to redeem all of my points and send the cash to my Standard Bank Revolving Credut account but when I log in to your website I cannot do it. Firstly I need to change my OTP delivery method to my email and not my South African cell number. Secondly I cannot change my delivery address on your website because although the area is Mogale City it keeps on asking for a suburb and it does not offer me my suburb. PLEASE do not ask me to phone in to your Help number as I am overseas and will not be spending R300 of airtime to make this change. Last Thursday, Mr Mohammed Wadia of Standard Bank VERIFIED my identity via video on TEAMS on my phone when I needed help with my Standard Bank App. If you need to VERIFY me again please send an email for a video call to verify me as I need urgent help to redeem my points before they expire. I cannot see anywhere on your website how to link my Revolving Credit card account to my Ucount account.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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I repeat do NOT try to call my South African cell it does not work.
I repeat do NOT try to call my South African cell it does not work.
Thank you for the above response.
We have sent you an email requesting your contact details.
Please response accordingly.
Kind regards
Standard Bank Hello Peter Team
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Thank you for the above response.
We have sent you an email requesting your contact details.
Please response accordingly.
Kind regards
Standard Bank Hello Peter Team
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Just set up a TEAMS video call to authenticate me and if you don't know how to do it ask Mohammed Waida of Standard Bank how yo do it. He dud it successfully last Thursday.
Just set up a TEAMS video call to authenticate me and if you don't know how to do it ask Mohammed Waida of Standard Bank how yo do it. He dud it successfully last Thursday.
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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We hope you are well.
You will shortly receive an email from the Hello Peter system prompting you to rate the overall service you received.
We appreciate your feedback and value your input.
Kind regards
Standard Bank Hello Peter Team
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We hope you are well.
You will shortly receive an email from the Hello Peter system prompting you to rate the overall service you received.
We appreciate your feedback and value your input.
Kind regards
Standard Bank Hello Peter Team
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