Need Training to do their work better

Last month I called in to change my banking account with the personal loan department after spending at least 15 min on the phone they reassured me that all was in order for my next payment also changed my debt orders to go off my new account as I also told the person on the phone to request my business account be closed. None of this was done personal loan still going off my business account which is now R1700+ in over draft. as too the bouncing of payments. This is by far the worst experience I have ever had with Standard Bank they just there to make money off there unqualified staff members. I will not be held responsible for this amount as it was changed how many times and nothing gets done. Someone in top management can call me AFTER 17H00 as I can't take calls during working times 082 **********