Need help

Good evening. My name is Siyabonga Matshaya. On the 5th June on a Sunday I went to Standard bank, umtata main branch to deposit money. So I was depositing for my self. I inserted my both money and card because was depositing for myself but unfortunately the machine went blank. I was told by the security to come back on a Monday. I went on Monday then they told me there was no money. On the 23rd of June I went again they told me that they don't see anything after that I wanted a manager and he told me that they will call me on Friday. From the questions that he was asking from the computer they correspond with my information. They never called on Friday. I went back again on the 09th July they told me again that they will call me. They have not called and I was told that they don't see my information this time around. My number ***. Thank you.