1 reviews | Active since Jun 2010
Need FICA to close account
I have tried closing my credit card via email and then was advised to contact their call center. Spent 10 minutes verifying myself and then was told that I need to provide my FICA documents at the branch to close my account. What is the purpose when I am closing my account.....
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Dear Sherwin
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Sherwin
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***