GS
Gillian S
1 reviews | Active since Jan 2019
07 Jan 2019, 10:01
Need feedback
I am very upset with the level of service I have received from standard bank. Here's my story
I app**** for a credit card online, a consultant called me back and we completed the application which was approved for a limit of 10 000,this was on the 10th of December... With no feedback from them as to the application after I sent through my documents, I decided to go into a branch last Friday which I then completed the application. This morning I received a sms saying my application was canceled... Like I just wanna know what the purpose of their online applications are if it's so complicated. Very dissatisfied.
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Replies (2)
Standard Bank's replyOfficial
07 Jan 2019, 12:05 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply07 Jan 2019, 12:05
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
09 Jan 2019, 13:02Dear Gillian Stevens
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply09 Jan 2019, 13:02
Official
Dear Gillian Stevens
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,