Need better customer service for those who don’t have access to branches

Item: Standard Bank
Rating: 1
Author: Lesedi M

Getting remote assistance from Standard bank when phone calls are not an option is such a hassle... I’m trying to find out if I can pay back my student loan remotely or if my surety can pay on my behave. Navigating the different email addresses isn’t any help either

Im stuck abroad. Communicating with my bank shouldn’t be such a mission

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Aug 2020, 05:27

Hello Lesedi

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Aug 2020, 05:27

Official

Hello Lesedi

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
**********
***********

Lesedi M's updateReviewer Update

03 Aug 2020, 20:40

I haven’t been contacted.
I tried to request a call back but it seems Standard Bank doesn’t even accept foreign numbers.

Lesedi M's update03 Aug 2020, 20:40

Reviewer Update

I haven’t been contacted.
I tried to request a call back but it seems Standard Bank doesn’t even accept foreign numbers.

Standard Bank's replyOfficial

15 Sept 2020, 11:29

Hello Lesedi

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was adopted and responded to.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Sept 2020, 11:29

Official

Hello Lesedi

Thank you for allowing us the opportunity to look into your matter.

We confirm that the matter was adopted and responded to.

Kind regards
Complaint Resolution Centre
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