NT
Nthabeleng T
1 reviews | Active since Dec 2014
29 Sept 2025, 18:34
Need assistance with closing my cheque account ASAP
Standard Bank is really giving me a tough time, first it was a *****ulent activity on my account which I was given a horrible attitude and service when I addressed it. Now I’m being taken from pillar to post when I want to close my account. I’m told I can’t close my account because there are recurring fees of R180 on my account yet non of that reflects on my app. On my y app I have a credit of R3.00 but the consultant I spoke to says I owe R180 which only reflects on her side and never shows on my statements because apparently recurring fees just don’t reflect on statements. Can I please be assisted with closing my account ASAP as I don’t want to pay any monthly fee or anything else to Standard Bank. PLEASE
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Replies (2)
Standard Bank's replyOfficial
29 Sept 2025, 23:08Good day Nthabeleng,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Sept 2025, 23:08
Official
Good day Nthabeleng,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
NT
Nthabeleng T's updateReviewer Update
02 Oct 2025, 09:52My account has been closed. Thank you. I’m however concerned about being billed for service fee while I nolonger have an account with you. I saw that the “so called accrued fees” included a service fee which I was promised I will not be billed for because I specifically asked for my account to be cancelled before the new month. Can you please reverse that service fee. Thank you
NT
Nthabeleng T's update02 Oct 2025, 09:52
Reviewer Update
My account has been closed. Thank you. I’m however concerned about being billed for service fee while I nolonger have an account with you. I saw that the “so called accrued fees” included a service fee which I was promised I will not be billed for because I specifically asked for my account to be cancelled before the new month. Can you please reverse that service fee. Thank you