AJ
Ashleigh J
1 reviews | Active since Jun 2015
31 Jan 2022, 17:56
NEED ASSISTANCE
On Wednesday 19th I sent through documentation showing that I am no longer under debt review, I have been calling and no one can tell me what is happening and how far the process is as no one bothers to email or make any contact with me. I called through today again to follow up and again I had to forward another email so it can be investigated. IF SOMEONE CAN PLEASE JUST LET ME KNOW WHATS GOING ON WOULD REALLY HELP. I am no longer under debt review, I sent through clearance certificate, 17.7 form as well and still nothing.
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Replies (4)0
Replies (4)AJ
Ashleigh J's updateReviewer Update
03 Feb 2022, 12:39Hi There... I used *** and *** I sent another follow-up today from my email address *** ID: ***
AJ
Ashleigh J's update03 Feb 2022, 12:39
Reviewer Update
Hi There... I used *** and *** I sent another follow-up today from my email address *** ID: ***
Standard Bank's replyOfficial
04 Feb 2022, 08:13Hello Ashleigh
Thank you for the information.
We will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for the information.
We will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply04 Feb 2022, 08:13
Official
Hello Ashleigh
Thank you for the information.
We will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for the information.
We will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
AJ
Ashleigh J's updateReviewer Update
04 Feb 2022, 08:26I would like feedback by 11:00 this morning. I had to call in again this morning just for another consultant to tell me that MORE DOCUMENTS ARE MISSING... WHICH IS NOT THE CASE... I have been the one having to call in just to be told this is missing or that is missing.. NOTE THAT I HAVE SENT THROUGH THE DOCUMENTS ON 19 JAN 2022 ALREADY AND THIS IS STILL NOT RESOLVED
AJ
Ashleigh J's update04 Feb 2022, 08:26
Reviewer Update
I would like feedback by 11:00 this morning. I had to call in again this morning just for another consultant to tell me that MORE DOCUMENTS ARE MISSING... WHICH IS NOT THE CASE... I have been the one having to call in just to be told this is missing or that is missing.. NOTE THAT I HAVE SENT THROUGH THE DOCUMENTS ON 19 JAN 2022 ALREADY AND THIS IS STILL NOT RESOLVED
Standard Bank's replyOfficial
05 Feb 2022, 07:12Hello Ashleigh
Thank you for posting.
Kindly be advised your matter was escalated to our debt review complaints team. We sincerely apologise for the delay in resolving your matter.
Kind regards
Standard Bank Help Centre
***
Thank you for posting.
Kindly be advised your matter was escalated to our debt review complaints team. We sincerely apologise for the delay in resolving your matter.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply05 Feb 2022, 07:12
Official
Hello Ashleigh
Thank you for posting.
Kindly be advised your matter was escalated to our debt review complaints team. We sincerely apologise for the delay in resolving your matter.
Kind regards
Standard Bank Help Centre
***
Thank you for posting.
Kindly be advised your matter was escalated to our debt review complaints team. We sincerely apologise for the delay in resolving your matter.
Kind regards
Standard Bank Help Centre
***