Need an urgent central contact.

Item: Standard Bank
Rating: 1
Author: Tersia W

Dear Standard Bank As with so many people at present, I am seriously battling to get on my feet again financially. I am trying to deal with all my products I have with you but your departments are so disconnected. I need one person to speak to who can advise me the way forward so I can make payment arrangements. It seems impossible to speak to one such person. What will it take to get this actioned?

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

07 Sept 2020, 16:31

Dear Tersia

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Sept 2020, 16:31

Official

Dear Tersia

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

28 Sept 2020, 09:40

Good day Tersia,
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team as per our telephonic conversation on the 28 September 2020.
We appreciate your patience and understanding.

Kind regards
Complaint Resolution Centre

Standard Bank's reply28 Sept 2020, 09:40

Official