Nearly a year of ongoing communication & no response

Good morning, I have received my statement from Standard bank this morning and it is resulting in me paying R2000 in fees for an account I haven’t been using. I was in liaison with Nkululeko Sithole from March 2018 and still nothing has been done!! He’s hasn’t gotten into contact with me since then and I want contact to be made ASAP because I am not paying R2000 in fees for an account that’s supposed to be closed by him!! How does your system work? Can the people who call me for opening other accounts or getting funeral plans or just to tell you what a valued customer you are know that this is what’s happening to my account? I find it really stupid for Standard Bank to keep harassing people like this and your staff is just plain down damn ***********. I’ve sent all the documentation to him and still no response? You guys aren’t serious about customer interaction at all. If you guys can’t handle a matter like this then I have no other choice then to hire a lawyer and get this **** sorted out.