SD
Sizwe D

1 reviews | Active since Jan 2023

06 Jun 2024, 11:31

Ndwendwe Standard Bank DISGUSTING SERVICE

Its a pity one HAS to select 'a Star' at all because these inconsiderate, unthoughtful, lazy people do not even deserve a single star at all!!!

Why are black people increasingly suppressing and oppressing other black people in darn black communities!!! Why is Standard bank failing the community so much???!!! this reminds me of the how you were already involved in a scandal to manipulate the Rand, then got a slap on the wrist for your crimes and now continue to do so strategically!!

I am 4 hours away from home and in no way can assist my brother who is denied service by miserable consultants and obviously their leadership!!

This is not my first time complaining about this Ndwedwe branch, last we had an issue where this branch was not paraplegic friendly, in that they could not assist my brother because he is in a wheelchair (They told this poor cripple of a brother of mine to go to a branch 40KM away because their biometric machine was too high he could not reach), Okay thankfully after numerous complaints they then assisted him, which should have happened way before a complaint

So he is now trying to get a new bank card after this card that he had was swallowed by THEIR machine yesterday, and they are telling him to go back to home affairs because he now has a new ID...What chicken dust is that???? As we speak he has gone to the social department, police station; all to try and get assistance, Mind you, he lives alone!!!! He hires cars to move him around!!!! The little money that he has comes from the government, so Standard Bank Ndwedwe wants THAT too!!!

How can you make a Bank Card for me, Easily (Well after complaints), then when I lose it you tell me **** about ****!!!! DISGUSTING

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Replies (6)
Standard Bank
Standard Bank's reply06 Jun 2024, 12:16
Official
Good day Sizwe

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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SD
Sizwe D's update06 Jun 2024, 12:38
Reviewer Update
Just for the record, while you play diplomacy games. My brother is "parked" right outside your branch with his old wheelchair, The vehicle that he hired has left him behind, and he is hungry since he got their in the morning!! The noble thing would be to keep in touch with the branch RIGHT AWAY and HELP HIM as you should!!! He does not even have a phone and keeps getting people call me...His name is Thabani Dlamini, right outside your branch, Dark and in dreadlocks and no front teeth
Standard Bank
Standard Bank's reply06 Jun 2024, 13:09
Official
Good day Sizwe

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible .

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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SD
Sizwe D's update06 Jun 2024, 13:19
Reviewer Update
I want to know what CURRENTLY being done RIGHT NOW and by whom???
SD
Sizwe D's update06 Jun 2024, 13:22
Reviewer Update
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Standard Bank
Standard Bank's reply06 Jun 2024, 13:35
Official
Hi Sizwe

Your matter is still under view our team will get back to you.

 Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***