1 reviews | Active since Feb 2024
NAUSEATING TREATMENT !!!
I am appalled and gutted by the service I have received from Standard Bank, The Glen Branch. Imagine my surprise when I see a trend in this particular branch constantly receiving one-star reviews, and it is NO mistake.
Not only have my accounts been frozen without my knowledge, but upon my arrival at the bank to sort it out, I have received absolutely distasteful treatment by the consultant as well as the consultant's manager. Furthermore, the manager told me that it wouldn't be a problem closing my account and taking my business elsewhere.
The only reason why I bank with Standard Bank is because my whole family banks there too. If this is the treatment loyal customers get and these are the values Standard Bank adheres to, then this is not the bank I want to continue growing with or would recommend to others.
As a result, I have already made arrangements to have my savings account, as well as my personal accounts closed and moved to another bank.
Absolutely appalling customer service. I would NOT recommend Standard Bank and therefore, I give a review of only 1 star and that may also be too generous.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you so much for sharing your availabilty with us.
Warm regards
Standard Bank Hello Peter Team
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Thank you so much for sharing your availabilty with us.
Warm regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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