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JS
Jabu S

1 reviews | Active since Jun 2024

10 Jul 2024, 08:54

Natis Vehicle Papers not delivered

I have been asking for my Natis vehicle papers. All the management that promised to sort the problem out only ended up promising, nothing has happened in over 3 weeks, claiming to be on leave one after another. I suspect that there is a ***** syndicate they're not telling me about. In the meantime the person I sold the vehicle to cannot register it in his name.

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Replies (3)
Standard Bank
Standard Bank's reply10 Jul 2024, 09:04
Official
Good day Jabu

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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JS
Jabu S's update11 Jul 2024, 16:48
Reviewer Update
After consistently contacting Standard Bank directly seeking resolve to my issue, and via Hellopeter, I am happy to indicate that the issue has been resolved. I want to mention in particular Ms Thabisile Nxumalo who was the first to look at my issue, but had to go on leave. Whoever else took over were just *********** and a waste of mine and Standard Bank's time. It was when I contacted Thabisile again hoping she was back from leave that a positive resolve happened.
Thanks Thabisile for your patience and professional conduct. You rep**** to my messages when you said you would and followed up with phone calls. May God bless you and expand your territoy
Standard Bank
Standard Bank's reply11 Jul 2024, 16:58
Official
Dear Jabu 

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!

Kindest regards
Standard Bank Hello Peter Team 
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