Natis documents ONE YEAR outstanding from STANDARD BANK

Good day. I just about had it with Standard bank vehicle finance department.. It has been exactly ONE YEAR since i fully paid my vehicle and i have not yet recieved my natis documents...after countless calls always been reffered to someone else each time i call i get 5 new nrs to people that might be able to help me...countless emails with no response....NOTHING.I have never in my whole life came accros anyone more unproffesional as the staff at standard bank...there is absolutely no system in place.They do not even reply on emails....i have sent emails to Bhana, Nadia N • ***,Shabangu, Dikeledi D • *** Motsepa, Thabiso T • ***

The latest automated mail goes like this: Good day Thank you for your email. Due to the COVID-19 pandemic and the assistance that Standard Bank is offering we are expiriencing extremely high volumes. You are important and as such I will attend to all customer request in due course. Thank you for your patience and my sincerest apologies for the delay. Kind regrads Trishelle Barker

IVE HAD IT,now they using Covid as an excuse,its been a full year already,what was their other excuses since i paid up my car.it is highly unecceptable.i can do nothing without the Natis,want to trade the car in,NOTHING,its only a piece of paper that needs to be couriered.Come on Standard bank.

Acc nr ***