NATIS Documents not delivered

I paid off my vehicle in April 2014. I have yet to receive my Natis Documents. I have called the call centre, spent 38 minutes on the phone with Mary (who tried very hard to help me). She could not access my account, because it had been removed. She then told me she would log a call, then I must follow up on Friday.<br> <br> 1. Upon full payment of my car, the onus is not on me to get the papers, you should be sending them to me proactively<br> 2. It is not up to me to follow up. You owe me the paperwork, you should keep me in the loop!<br> 3. When you eventually know what you're doing, apparently I have to collect, alternatively you can courier it to me in 7 working days. 10 months you've made me wait for this paperwork!!!! There is such a thing as a next day courier. FNB do it... why can't you? So instead, I have send a courier to your institution at my own cost, in order to get the documents that belong to me anyway.<br> <br> This is utterly ridiculous - yet another reason why I no longer have any of my banking or financing with Standard Bank!