Narrow minded

I gave standard a complete breakdown and solution. Samantha completely ignores the suggested proposal and suggests I do what she says and what she says is not gona make things better for them nor for the situation. Instead of making things better Samantha has now made my situation worse and thus is supposed to be a resolution department. I am even more upset now. Standard doesn't help their customers at all. Nor do their customer assist want to help their own customer and I have 3 accounts with then and for a very long time. I need a more senior person to deal with my situation. Someone who can think outside of the box.