Naedo fee on an unknown transaction

Last week Friday the 16th I checked my accoung and everything was fine. Woke up the next day with a Debit order fee charge of R115 for a transaction that's not even reflecting on my account. And then the lady who was at the enquiries at the Mitchells Plain branch who was clearly lacking some serious listening skill logs a request for information on a company that supposedly tried to debit an unknown amount on my account. The request comes in today advising that it's some company named DIgicash, and I am expected to call this company because companies don't want to speak to banks because they are a third party.<br> <br> Now I have a few questions for standard bank.<br> <br> 1. How on earth do you charge a debit order fee but there was not even an attempt shown on my account that someone tried getting money.. Yes I do not have a transaction information for this debit order so I can't tell how much they tried to debit so how did you come about to make that penalty fee.<br> 2. You expect me to pay for information (yes you charged me to get the company name) yet the company never took anything on my account standard bank did.<br> It's been 10 years and your service is deteriorating.