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I have twice previously complained about Standard Bank through the excellent medium on Hello Peter # WIN -- On both occasions I have received an immediate response to say the the Bank was investigating the matter and would report back to me. Needless to say nothing has happened - Again. My 97 year old mother who has had an account for over 75 years with this bank and she gave me power of attorney, signing powers and a letter saying that I represent her yet when it comes to renewing her bank card , we are told that has has to personally go into the bank to allow me to collect the card. She is frail and not allowed to leave the frail care home in which she resides. so her account is effectively blocked.