Hellopeter
Share Your Experience
AB
Adam B

1 reviews | Active since Aug 2013

05 Sept 2016, 11:29

myUpdate for POS Transactions not working!

<p>Since Saturday 27th Aug I have not been receving an SMS for any POS purchase I make at any shop (Merchant)</p> <p>I logged a call with Standard Bank Customer care on Wed 31 Aug - Reference number: ********** 492</p> <p>The service request was closed the next day and I still do not receive sms' when I purchase anything!!</p> <p> </p> <p>Very disappointing! You log a request /INC and it gets closed without phoning the customer to ask if the problem have been resolved or not!</p>

0
Replies (4)
Standard Bank
Standard Bank's reply05 Sept 2016, 15:55
Official

Good day Adam

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********

Standard Bank
Standard Bank's reply06 Sept 2016, 10:41
Official

Good day Adam

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
AB
Adam B's update06 Sept 2016, 11:33
Reviewer Update

Hi

I have already rep**** from my ********** with the necessary details.

Thanks.

Regards,

Standard Bank
Standard Bank's reply07 Sept 2016, 11:28
Official

Dear Adam

Thank you once again for your posting.

I refer to our telephonic conversation and email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre\

***