MyMoBiz, An impossible account to open!!!

So, my business partner and I decided that we gonna open a MyMoBiz account for our newly registered Poultry Farming business. So I contacted STD Bank through their online channel and I submitted the information that is required. I got the automated electronic feedback giving me an email address to send our documents to and I've done so immediately. Later on that day I got a call from Faith at STD Bank contacting me to request documents in order for her to open the account. (A red flag from the start because I already sent the documents) but anyway, without being difficult, I said no problem. She gave me her email address and I sent her all the documents. 2 days later, I made a follow-up with Faith only to get an out-of-office reply which said Faith is no longer with the company. Yeap, Faith didn't do a handover in order not to inconvenience the clients. I guess that's the culture at STD Bank. On that email, it says contact Malthi as an alternative. I then forwarded my email to Malthi and explained to her that, I was dealing with Faith 2 days ago but it seems like Faith is no longer with the company. I need this bank account opened ASAP as already time has been wasted by Faith. She then said to me, she can't open my files and suggested that I resend them. It was already late, after 5pm so I resent the documents the following day and then gave her time to do her thing. 2 days later, no communication from Malthi, I decided to drop her an email to follow up. She then responds via email as well and says "Can I have the contact number and email address for your business partner" and I rep**** with the details right away. That was the last time I heard from her. The following day I followed up on the progress and no reply from her. I got angry and I went on Twitter and posted my frustration about STD Bank and their official Twitter account responded promptly and requested I send them my ID number and my contact number via DM. I did that and they confirmed that they received the details and their team will be calling me. That was yesterday around 12pm. Today after 10am I took it to Twitter again to follow up on the call I am due to receive from the STD Bank team and this time, no reply at all; just like Malthi on emails and just like Faith hence now I am here to share my lovely experience with STD Bank and I dare them to come here and defend their incompetence service that have rendered to me because I am definitely sure, not all their prospective clients are treated like me otherwise they wouldn't be growing as a business, I guess it's just my bad luck with them. I am very disappointed on you STD Bank.