TK
Tee K

1 reviews | Active since Oct 2020

25 Feb 2021, 12:49

MyMoBiz Account

I opened a MyMoBiz business account with Standard Bank as it was the most competitively priced. I found that the email application process was a bit dated compared to the in app onboarding process that most competing banks offer. The business banker i dealt with was a joy and had everything set up by the end of the day after i submitted all relevant documentation. All i was waiting for was to collect my card at the branch. A few days later i got an sms stating that my card was ready for collection at my selected branch. The service in the branch was lacklustre and i spent 40 minutes for effectively what was supposed to be a quick collection. After leaving the branch i noticed that one of the accounts was not linked to the card. After a quick call to the business banker the next day everything was sorted in less than 15 minutes. If only the branch could be as committed to customer service as the business bankers.

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Replies (1)
Standard Bank
Standard Bank's reply25 Feb 2021, 15:36
Official
Good day Tee King

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 
 We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre******