PO
Peter O
1 reviews | Active since Feb 2016
30 Mar 2020, 15:16
MyMo account online application on your website is false advertising
Hey Standard Bank - your website says I can open up an account online. I have a bond account with you and only want a transactional account so tried the link for a MyMo that very clearly says "apply online". No matter what I do it tells me your link is false as it ends up with "go to a branch to apply". Do your IT people not check things through properly? Does anyone sit and check things as if they were the customer? The last thing I want to do in LockDown is to go into a branch! I bet you if I went for one of the more costly accounts it would allow me to open the account online. Even your call centre is confused as one person says that I cannot open the thing online and another says I can open it online and specify that the card is delivered to me.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Mar 2020, 15:49Dear Peter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Mar 2020, 15:49
Official
Dear Peter
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
Standard Bank's replyOfficial
16 Apr 2020, 09:06Dear Peter
Kindly be informed this matter has been resolved.
Kindly be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Apr 2020, 09:06
Official
Dear Peter
Kindly be informed this matter has been resolved.
Kindly be informed this matter has been resolved.
Kind regards
Complaint Resolution Centre
**********
***********
PO
Peter O's updateReviewer Update
16 Apr 2020, 10:24OK so it was only resolved after a number of installs and deletes of the app and my profile. HOWEVER, I only opened the account online as at the time of first trying to do this I called your help line and converted our bond account to an access bond. At the same time I asked how I could see this account online. I was told I should open a card account and then call back in and the access bond account could then be linked to the card account. After a week of frustration to get the card account to happen online I managed this yesterday. Today I called to link and guess what...... NO NO NO - WE ABSOLUTELY CANNOT LINK AN ACCESS BOND TO A CARD ONLINE - YOU HAVE TO GO IN TO A BRANCH TO DO THAT. Thanks for wasting a week of my time Standard Bank. Try getting your staff to all sing off the same song sheet with the correct information. I must now put myself and my family at risk by going out in lockdown to collect a card from one consultant who will then send me to another consultant who can link the bond to the current account. What a complete waste of time.
PO
Peter O's update16 Apr 2020, 10:24
Reviewer Update
OK so it was only resolved after a number of installs and deletes of the app and my profile. HOWEVER, I only opened the account online as at the time of first trying to do this I called your help line and converted our bond account to an access bond. At the same time I asked how I could see this account online. I was told I should open a card account and then call back in and the access bond account could then be linked to the card account. After a week of frustration to get the card account to happen online I managed this yesterday. Today I called to link and guess what...... NO NO NO - WE ABSOLUTELY CANNOT LINK AN ACCESS BOND TO A CARD ONLINE - YOU HAVE TO GO IN TO A BRANCH TO DO THAT. Thanks for wasting a week of my time Standard Bank. Try getting your staff to all sing off the same song sheet with the correct information. I must now put myself and my family at risk by going out in lockdown to collect a card from one consultant who will then send me to another consultant who can link the bond to the current account. What a complete waste of time.