LJ
Leandrie J

1 reviews | Active since Dec 2018

03 Dec 2021, 09:08

MyMo Account is a ****

I have changed from my Capitec account to a Standard Bank account after empty promises of low bank fees monthly. Please do not fall for the MyMo account like I did. For every single transaction I do I am being charged a fee. My bank fees go above R300 some months. When I swipe the amount goes off my available balance so this amount is then "reserved" but then it only goes off a few days later then they charge me R132 honouring fees for "honouring" the payment! If the amount is below R132 then they charge me the amount of the purchase as honouring fee. But when I did the purchase the funds were available in my account. On the 27th of October I received a call from them offering to change my plan to a MyMo plus account which I approved but lo and behold this never happened and I am still paying these honouring fees. Just in the last week I have been charged close to R160 in honouring fees. Please do not fall for this "low bank fees" trap like I did!

0
Replies (2)
Standard Bank
Standard Bank's reply03 Dec 2021, 11:36
Official
Dear  Leandrie D 

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.  Kind regards
  Complaint Resolution Centre
*** ***
LJ
Leandrie J's update03 Dec 2021, 13:25
Reviewer Update
Two hours later and not a single call or email from your offices. Guess Im not important enough as a client