TN
Terence N
1 reviews | Active since Dec 2010
19 Nov 2018, 12:06
MyBills not working to approve SARS payments
I have used "Mybills" to pay SARS before using the old site without any issues.
Now that we have to use the new site, "MyBills" does not show the amount that I have to pay SARS to approve. I called Standard Bank and was on the phone with them for 15 minutes. They said that the error is on their side and gave me a service request no: ********** 839
Please can somebody check why Mybills is not pulling though SARS request for payments. If I don't make payment soon, SARS will penalize me.
Regards Terry
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Replies (2)
Standard Bank's replyOfficial
19 Nov 2018, 14:40Dear Terence
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 Nov 2018, 14:40
Official
Dear Terence
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
***
*** (fax)
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TN
Terence N's updateReviewer Update
20 Nov 2018, 10:28A consultant did eventually contact me. They said because I have a business account now, it is conflicting with my personal account with regards to SARS MyBills payments. They told me to come into a branch and apply for a new savings card to resolve the issue. I find this unacceptable as their system can't cater for this and it will cost me time and money to resolve this.
TN
Terence N's update20 Nov 2018, 10:28
Reviewer Update
A consultant did eventually contact me. They said because I have a business account now, it is conflicting with my personal account with regards to SARS MyBills payments. They told me to come into a branch and apply for a new savings card to resolve the issue. I find this unacceptable as their system can't cater for this and it will cost me time and money to resolve this.