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Terry V

1 reviews | Active since Jul 2011

25 Nov 2017, 12:43

"Mybills" not working on new internet banking site.

I have used "Mybills" to pay SARS UIF PAYE and VAT for several years without issue.

I recently migrated to the new Standard Bank internet banking site and "Mybills" does not show my SARS request for payments. I was able to go back to the old site where Mybills still worked last month, but this month they no longer allow you to use the old site.

Please can somebody check why Mybills is not pulling though SARS request for payments. This is very urgent, as payments are due by month end.

Regards Terry

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Replies (3)
Standard Bank
Standard Bank's reply26 Nov 2017, 04:25
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
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*** (fax)
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TV
Terry V's update27 Nov 2017, 17:14
Reviewer Update
Have been informed that the Mybills feature is not yet active on the new site. Standard bank should have alerted customers to what features were not yet activated on the new site, and kept the old site running until all features were properly migrated to the new site. Very poor IT roll out.
Standard Bank
Standard Bank's reply28 Nov 2017, 09:59
Official

Dear Terry

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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