My worst nightmare ever.

I called the call centre since 21 Jul and after 10mins got through to a agent.While checking my acc call cut,no call back.I kept on calling and Im being transferred from pillar to post until 23 July.This day I got through to an agent and I explain how long Ive been trying to get assistance and the cost ive incurred calling everytime with nobody helping.She wanted to transfer me but I insisted that I wasn't going to be transferred again.She got an agent from the revolving credit department that I wished she didn't.This FIKILE gave me bad attitude from the start.She kept on telling me I was interrupting her while she spoke and in a rudely manner.She raised her voice and I told her to stop immediately.The attitude continued.I explained to her my query and she said it cant be done.I said it was done the previous year and she said that wasn't true.After realizing im getting nowhere with her I ask for a TL.She said there's no TL.I then asked that a TL called me the next day,she took my number.I haven't received a call from STD bank until now and I cant say Im surprised considering how I was treated.Its such a nightmare to be with STD bank.Its time I move on I cant tolerate this anymore