My worst bank experience EVER! through Standard Bank!

This is a delayed review. My husband and I had app**** for a pre-approval of a home loan on the 25th of February (2021). We were in contact with Ferosia Stols and after she did the paper-work on the 26th of February she said she'll have an answer by next Tuesday the 2nd if March. Wait waited.. nothing.

We had even forgotten about it until we found a house that we loved. We contacted Ooba to help with securing a home loan after the offer to purchase was successful. A home loan application was done with Standard bank which later got stuck because we "had an existing application" which was that pre-approval that we never got feedback on!

I then contacted Ferosia Stols via email and asked for a withdrawal of the pre-approval application and explained the situation but I NEVER got a reply til today.

Luckily, we had another Application with Capitec via SA Home loans and it was approved.

Had we only re**** on Standard Bank, we wouldn't have gotten our house! I will never apply for anything Standard Bank in my life.