My whole November salary is gone and Standard Bank is unbothered

I am so disappointed with the way Standard Bank has been treating me and my money. Yesterday I woke to my whole November salary gone to a virtual card I know nothing about. All my money is gone and no one can tell me where it is. Standard Bank is charging me huge amounts on banking fees but now I find myself regretting banking with you. This is a second ***** case in 6 months, I never got a response from Standard Bank regarding a ***** case in June up until now when I had thousands of rands missing that my case was never escalated. I waited for a bank card for weeks until I decided to go to a bank for a new one which was my biggest mistake because I should have closed my account immediately since Standard Bank is so negligent when it comes to handling my money.