My Standard Bank ZEROs and HEROs for the week!

This is the feedback regarding my recent complaint to Standard bank. I have been struggling to reverse a charge of my Credit Card. The person who was supposed to assist did not care about how frustrating the issue I had was to me. This is a Ms. Megan Scullard and whoever she is working with. She is my ZERO for the week as she has no understanding and appreciation of what a service provider of Standard bank’s caliber is expected to give to its customer. I don’t think she deserves the job she is in. My standard bank HERO for the week is Mr. Hendrik de Preez, my Private banker, for coming to my rescue and ensuring that the matter is escalated and is resolved in two days. Big ups to you Hendrik! Continue to do what you do best…which is taking care of your clients. My other standard bank HERO is Ms Ntombifuthi Pretty Gule whom, when the matter was referred to her for assistance, she did not budge but with humility, did what needed to be done as all the evidence and supporting information of what needed to be done was there for her to see. In a day she resolved my issues! Both Hendrik and Pretty restored my faith (which was slowly dissipating) in Standard bank. Ndiyabulela nangamso!!!