My Standard bank Account nightmare

Good day

I recently opened an account with Standard Bank when the consultant called. I mentioned the account will only be used once my home is built, he understood and went on to assist me open the account.

Few months passed and I got a statement with the monthly fee of R110 and I called the bank asking them to close this account, i was advised to visit one of the branches in order to be assisted.

I went to the Mall of Africa told the consultant I wanted to close this account. He said I shouldn't close rather switch to a different account that will charge me less that R5 a month and i agreed. To my surprise a month later i receive a statement and am still billed R110 a month.

When i called again was told they cant do anything for me the consultant at mall of Africa didn't switch my account successfully as such i must go again. Went to the bank i was told to pay R624.95 for an account i never used.

Very unfair. I was not treated fairly as the customer