My second complaint and still no resolution

Please note that the 25th of December 2015 is going to be the 2nd month since the accident, happened and as to date i am still waiting for the claim assesor.I have been contacting the claims department the whole of last week hoping for a resolution,and i have been told that they are still waiting for the claim assesor report.My question is,what was the claim assessor busy with the past two months if still today he requires two weeks to write a report,And please note that i am aware that your claim assesor is closing on the 24th of December and re-opening on the 4th of January.I can not wait that long for his report,its not fair.<br> <br> Your consultants made it very clear that it is not the insurance problem that the 30 days for the courtesy car had passed while i am still waiting for your assesor .I have been using taxis for the past month,because i can not do anything untill you resolve this.And as much as standard bank insurance feels that it is not their problem to assist me with transport whilst i am still waiting for your assessor,I also feel that it is not fair for standard bank insurance to expect me to understand if your assessor is being slow,and overloaded.<br> <br>