DM
Duke M

1 reviews | Active since Sept 2019

16 Dec 2022, 02:34

My Roof : easy sell / disgruntled

Apparently the offers made on this site does not filter through to agents. For many years I have been unsuccessful with any offer. I made an offer on MR489466 in November 2022, and no agent contacted me in 48 hrs or later as promised. I brought this to the attention of a my roof consultant who said he will escalate it. In the interim we found this property on property 24 and called the agent It was a challenging process to prove that I had made an online offer . I raised my concerns that the playing fields should be fair and I should be allowed a fair opportunity, I was finally allowed only to be advised that I should consider renting first and a whole lot of other advice. Then I was told maybe the seller already accepted an offer. Surely the agent will know exactly. Nevertheless, a fantastic virtual tour was conducted, our ids were requested to make an annotation that we are satisfied and the property is being sold as is . But we also made it clear to the agent that we will be available to view if it was necessary, and must inform me. This was a cash offer, higher than the asking price on property 24. The OTP and all personal documentation was submitted with great inconvenience late into the night in order to secure the said property. The Agent did not take my calls or respond to my message after receiving all the information . This entire process has taken a toll on me. An email was sent by the agent after 9p.m stating the seller rejected my OTP There’s no reason. Was it the bank as it is an easysell . Why aren’t we given an explanation for rejection. These properties should be multil listed .Restrictions should be stated at the outset. I need help and guidance urgently as this process has affected my health seriously.PEOPLES RIGHTS SHOULD BE RESPECTED AS EXPRESSED IN THE CONSTITUTION..

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Replies (3)
Standard Bank
Standard Bank's reply16 Dec 2022, 08:07
Official
Good Day Duke

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Kind Regards 
Standard Bank Hello Peter Team
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DM
Duke M's update16 Dec 2022, 09:10
Reviewer Update
Why is an account number or identi number required. Call me urgently

Standard Bank
Standard Bank's reply16 Dec 2022, 09:16
Official
Good Day Duke

We will get our consultantsto revert to you.

Kind Regards 
Standard Bank Hello Peter team
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