My Revolve access facility revoked after paying it in full and not requesting for account closure

I had paid back the funds in my revolve facility in full, after being told that I will be in the position to revolve again, should the need ever arise. After receiving confirmation in writing from a consultant that I will still be able to revolve; When trying to access some of the funds , I was told that the account is closed. I have since made numerous contact attempts and no one even bothers to respond to my emails and 3 weeks later, my issue is not resolved after being promised that my account will be reinstated by Kananelo Lekoatsa. My experience has been both painful and pitiful to say the least and has left a bitter taste in my mouth. I would not have expected such appalling service from such a large financial institution.