MM
Madikana M
1 reviews | Active since Dec 2015
25 Jan 2021, 21:11
My request have more than 31 days unresolved
I called standard bank vehicle finance on third week of December 2020,asking to change my debit order date to 15th if each month , till today my request not attend, I call today consultant promised me that nanager in charge will me, is now 21:05 no one has called me.
Standard bank is this a trap fir me to miss instalment or standard will happy if I miss instalment.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Jan 2021, 22:00Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply25 Jan 2021, 22:00
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
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Madikana M's updateReviewer Update
28 Jan 2021, 15:22Is day Three after My complain , no call I receive yet , only that I visited the menlyn branch today , friendly consulted helped me with issues relating to my visit and I add the matter and only to find that the matter still not attend and she said requested that some to call me, that Rose called me and she was hard to me. not apologies on the matter have more than a month , I was surprised when she cut the call after telling me that she is working from home . the problem is me asking the my matter to resolved. can someone attend hthis matter for me . or am I not welcome at standard bank????
MM
Madikana M's update28 Jan 2021, 15:22
Reviewer Update
Is day Three after My complain , no call I receive yet , only that I visited the menlyn branch today , friendly consulted helped me with issues relating to my visit and I add the matter and only to find that the matter still not attend and she said requested that some to call me, that Rose called me and she was hard to me. not apologies on the matter have more than a month , I was surprised when she cut the call after telling me that she is working from home . the problem is me asking the my matter to resolved. can someone attend hthis matter for me . or am I not welcome at standard bank????
Standard Bank's replyOfficial
01 Feb 2021, 23:32Hello Samuel,
Thank you for your comments.
We are so sorry that you have had this experience, and for the distress which this has caused you.
We have engaged the relevant business unit to ensure that your matter is attended to urgently.
We will update you on any developments.
Kind regards
Customer Relations Centre
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Standard Bank's reply01 Feb 2021, 23:32
Official
Hello Samuel,
Thank you for your comments.
We are so sorry that you have had this experience, and for the distress which this has caused you.
We have engaged the relevant business unit to ensure that your matter is attended to urgently.
We will update you on any developments.
Kind regards
Customer Relations Centre
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MM
Madikana M's updateReviewer Update
03 Feb 2021, 16:05I give up, bad service without corrections and apology. the matter not resolved as sister Rose is working from home.
MM
Madikana M's update03 Feb 2021, 16:05
Reviewer Update
I give up, bad service without corrections and apology. the matter not resolved as sister Rose is working from home.